Extended Warranty Information
Faulty appliance? Don't worry, we'll fix it
We'll get your appliance working again, either by getting the manufacturer or a certified repair centre to repair it.
If we can't repair it - we'll replace it
Whatever the appliance is, if it can't be repaired, we'll send out a brand new replacement, delivered free of charge to your address.
Accidental Damage Cover
Whether it's a manufacturing fault or accidental damage, your appliance is covered.
A dedicated UK-based claims line
Reporting a fault is easy thanks to our dedicated claims line.
No hidden costs
Includes parts, labour, call out and delivery charges, so you can rest assured there's nothing to pay.
How much will it cost?
It depends on the appliance. The price is located on the product pages for each model.
Who is the insurer?
Your policy has been arranged by UK Warranty Ltd & underwritten by UK General Insurance Ltd on behalf of Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ.
So what does the warranty actually cover?
Parts: Will be covered by your policy if they have failed leading to the mechanical/ electrical breakdown of the product or they have suffered accidental damage.
Callout: Charges for the attendance of an engineer to your home to undertake a repair of the product.
Labour: The labour charges for the time the engineer takes to complete the repair.
Accidental Damage: If your appliance fails due to accidental damage then you are covered*
Replacement Product: If we are unable to repair your appliance or decide to exchange it then you will receive a brand new one delivered free of charge
*Accidental Damage Definition: A sudden and accidental event resulting in the failure of any component of the product which prevents normal operation and requires repair or replacement before normal operation can be resumed.
The cover provided is subject to the terms, conditions and exclusions contained within your policy.
Your cover is valid for up to 48 months as detailed on your policy confirmation between the start date of your policy and the end date.
Please refer to the policy confirmation, which is given to you when the policy is issued, which will detail, the period of insurance, the product registered under the policy and your details and details of where the product is located.
Are there any exclusions with this warranty?
A mechanical electrical breakdown where an engineer states the fault to be present prior to the commencement of cover provided under the policy or faults which were known to you prior to the commencement of cover under your policy.
- Where you request additional work to be completed or the replacement any parts that have not failed.
- Callout charges where you are not at home when the engineer attends.
- Carriage costs where you are not home following the first attempt of the collection or delivery of the product by the courier.
- Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).
- Loss of frozen food.
- The disposal of the product where it is replaced under the policy.
- The replacement of the product if:
- On request to have the product sent to one of our engineers you fail to make the product available for collection by our courier.
- On the testing of the product by our engineers we are unable to identify a mechanical / electrical breakdown of the product.
- Rectifying maladjustment or incorrect configuration or setting of the product e.g.
- Manufacturer software updates
- Incorrect installation of the product
Cover is provided subject to the terms, conditions and exclusions of your policy.
How do I make a claim?
It is vital to obtain cover under your policy in the event of a claim that you contact the administrator by telephone on 0844 847 7613. Please provide the administrator with as much information about what has happened as soon as possible.
You should include:
Your policy number and details of the product.
Date of incident.
What appears to be at fault with the product.
The administrator will assess the nature of the incident and check if it is covered under your policy and if necessary arrange for the product to be repaired or replaced.
UK General Insurance Limited are an insurers agent and in the matters of a claim act on behalf of the insurer.
What if I change my mind?
We hope you are happy with the cover this policy provides, however, if after reading this policy it does not meet with your requirements or you have simply changed your mind please return the policy and policy confirmation to the administrator within 45 days of purchasing the cover and we will arrange to cancel your policy.